Keh.com Reviews

Excellent Condition of Products: Many customers have reported receiving products in excellent condition, often better than described.

Customer Service: Positive reviews highlight excellent customer service, with some customers praising specific representatives for their help.

Fast Delivery: KEH is known for fast delivery, with many customers receiving their orders within a few short days.

Reasonable Pricing: Customers have noted that KEH offers competitive pricing, often with significant discounts on used equipment.

Quality Assurance: The gear sold on the platform is often in excellent condition. The rating system is spot on, ensuring customers get what they expect.

Ease of Use: The website is user-friendly. Customers can get a quote for their used camera gear over the phone, through email, or directly on the website.

Payment Options: The platform accepts various payment methods including PayPal, Stripe, and Affirm, which is an interest-free way to pay for gear over a period of a few months.

Warranty: Almost all gear sold on the platform comes with a 6-month warranty, providing customers with peace of mind.

Sustainability: By dealing in used gear, keh.com promotes sustainability in the photography industry.

Disputes Over Quotes: Some customers have experienced issues with quotes being reduced significantly after the item is received, leading to disputes over payment.

Lost or Misplaced Items: There have been complaints about items being lost during return shipments, with customers facing delays in resolving these issues.

Poor Communication: Some customers have reported poor communication from KEH, including delays in responding to customer inquiries and issues with tracking.

Customer Service Issues: A few customers have expressed dissatisfaction with the customer service, citing long wait times and unhelpful representatives.